Warranty claim guides
Expert guides for Australian dealership service teams — OEM-specific rules, photo standards, and rejection prevention.
General
10 Warranty Questions Every Dealer Principal Should Ask
A monthly warranty review checklist for dealer principals — the 10 questions that surface the issues most dealerships ignore.
Tier 3Easy Claimz vs DMS Warranty Modules: An Honest Comparison
How Easy Claimz compares to the warranty modules built into major DMS platforms — where each wins, where each falls short, and why dealers often run both.
Tier 2Goodwill vs Warranty Claims: When to Use Each
The practical difference between warranty and goodwill claims, when each is appropriate, and how to make the case for goodwill approval.
Tier 3The Hidden Cost of Warranty Rejections: Calculate Yours
What rejected warranty claims actually cost an Australian dealership — rework hours, delayed reimbursement, audit exposure. With an ROI calculator.
Tier 2Multi-Fault Repair Orders: Claiming Multiple Faults
When one Repair Order covers multiple warranty-eligible faults, the rules for splitting claims and avoiding partial-rejection.
Tier 1When OEM Warranty Rules Change: How AU Dealers Keep Up
OEMs update warranty rules constantly, often without clear notice. How AU dealers stay current without burning hours on bulletins.
Tier 2Onboarding a Warranty Clerk: A 30-Day Plan
A structured 30-day onboarding plan for a new warranty clerk at an Australian dealership — week-by-week milestones and learning targets.
Tier 2Operation Code Errors Costing AU Dealers Warranty Money
The most common operation code mistakes on Australian dealer warranty claims, with the financial impact and prevention strategies.
Tier 1Recall & Field Service Action Claims: A Dealer's Guide
How recall and Field Service Action claims differ from standard warranty, and what AU dealers must do differently to get paid.
Tier 2Reduce Warranty Rejection Rate: AU Dealer Benchmarks
What a good warranty claim rejection rate looks like in Australia, the levers that move it, and how top dealers stay in single digits.
Tier 2Sublet Operations on Warranty Claims: AU Dealer Guide
When dealers can claim sublet operations on warranty, what documentation OEMs require, and the common mistakes that cause rejection.
Tier 1Warranty Claim Audit: A Preparation Guide for AU Dealers
What OEM warranty auditors look for, the documents they request, and how AU dealers prepare year-round to minimise chargebacks.
Tier 3Warranty Claim Software for AU Dealers: 2026 Buyer's Guide
A practical buyer's guide for Australian dealers evaluating warranty claim preparation software — what to look for, what to avoid, how to budget.
Tier 2Warranty Claim Sent Back? How to Fix and Resubmit
A step-by-step approach for diagnosing a sent-back warranty claim — what to fix, what to argue, and what to escalate to a warranty rep.
Tier 2Warranty Claim Photo Evidence: The 6 Photos Every OEM Wants
The six photos that satisfy the photo evidence requirements of most major OEMs — with annotated examples of compliant vs non-compliant.
Tier 1Dealer Warranty Portals: Known Limitations & Workarounds
Real workarounds for the documented quirks of Australian OEM warranty portals — session timeouts, upload limits, op-code search and resubmissions.
Tier 2The 3Cs in Warranty Claims: Complaint, Cause, Correction Explained
The 3Cs — Complaint, Cause, Correction — are the foundation of every warranty claim. How to write them so claims get paid first time.
Tier 112 Reasons a Major OEM Rejects Warranty Claims (and How to Fix Each One)
The 12 most common reasons a major OEM rejects warranty claims on first submission — with practical fixes for AU dealers. Updated May 2026.